Terms of service
Effective Date：June/25th/2026
This website and mobile site(collectively referred to as the “Website”) are operated by La Ponte Co., Ltd. ("us/we/our"). We offer this Website, including all information, products and services available from this Website, to you conditioned upon your acceptance of all the terms, conditions, policies and notices stated herein. Your continued use of this Website constitutes your agreement to these Terms of Use. If at any time you do not agree to these Terms of Use, please do not use this Website.
These terms contain very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully.
Notice of Arbitration: These Terms of Use require you to submit most disputes to mandatory arbitration, which means that you agree to submit any dispute related to the Website, these Terms of Use or our privacy policies to binding individual arbitration rather than proceeding in court, except for small claims court. More information about arbitration is set forth below.
You may not order or obtain products or services from this Website if you (a) do not agree to these Terms, (b) are not at least 18 years of age (or have verifiable parental consent if between 13 and 17), or (c) are prohibited from accessing or using this Website or any of this Website's contents, products or services by applicable law.
You shall not use the Website for any illegal purposes, and you will use it in compliance with all applicable laws, rules, and regulations. You shall not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired. You agree not to attempt any unauthorized access to any part or component of the Website.
1. Creating an Account
By using the Website, you represent and warrant that you are at least 18 years of age (or the age of legal majority in your jurisdiction of residence). If you are under 18 years of age, you may not use the Website, register for an account, or make any purchases unless you have the explicit consent and direct supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. We reserve the right to refuse service, terminate accounts, or cancel orders in our sole discretion if we believe you are under the required age.
You must register and create a user account in order to purchase any products through the Website; guest checkout without an account is not permitted. Upon creation of your user account, you will create a password. You are solely responsible for any use of, or action taken under, your password on the Website. You are solely responsible for maintaining the confidentiality and security of your password, and you hereby agree not to disclose your password to anyone. You accept full responsibility for all transactions and other activities placed or conducted through your account and agree to and hereby release us, any third party content providers and licensors, and our and their respective directors, officers, employees, affiliates, agents and other representatives, from any and all liability concerning such transactions and other activities arising through your user account. You agree to notify us immediately of any actual or suspected loss, theft or unauthorized use of your user account or password. We have no obligation to inquire as to the authority or propriety of any use of or action taken under your password and will not be responsible for any loss to you arising from any such use or action or from your failure to comply with this provision.
2. Intellectual Property Ownership and Use
You acknowledge and agree that all of our trademarks, logos, copyrights and any and all other intellectual property rights in all material or content contained within this Website shall remain at all times vested in us or, in the cases where we are using such material or content under authority from a third party, in the owner of such material or content.
We grant you the limited right to access and make use of the Website as our customer. However, you shall not: (a) reproduce, duplicate, copy, sell or otherwise exploit the Website or any image, page layout, page design, trade dress, trademark, logo or other content (“Website Content”) for any commercial purpose; (b) use a robot, spider or data mining or extraction tool or process to monitor, extract or copy Website Content; (c) use any meta tags, search terms, key terms, or the like that contain the Website’s name or our trademarks; (d) engage in any activity that interferes with the Website or another user’s ability to use the Website; (e) modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the Website and the goods or services offered on the Website; or (f) assist or encourage any third party in engaging in any activity prohibited by these Terms of Use.
You may not use, copy, distribute, or exploit any of the Website Content in any manner without our prior written permission.
All Website Content and all materials and content contained within the Website, including but not limited to the text, graphics, logos, icons, images, audio clips, video clips, articles, posts and data appearing on the Website, are owned by us, or used by us under authorization, and are protected by U.S. and foreign trademark and copyright laws. No portion of the materials or content on these pages may be reprinted or republished in any form without our express written permission.
3. Errors and Inaccuracies
We strive to provide complete, accurate, up-to-date information on the Website. Unfortunately, despite those efforts, human or technological errors may occur. The Website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability of products, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.
You acknowledge that the particular technical specifications and settings of your computer and its display could affect the accuracy of its display, and the look of products offered on the Website may not accurately reflect the look of the actual product. Please pay close attention to the written descriptions and specifications for products, and do not rely solely on product photographs.
4. Changes to Website or These Terms of Use
Other than as may be required by law, we reserve the right to modify, suspend, or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you. You confirm and agree that we shall not be liable to you or any third party for any modification, suspension, or withdrawal of the Website or any portion of it. You will not be eligible for any compensation because of a failure, suspension, or withdrawal of all or part of the Website.
We may update or modify these Terms of Use from time to time. For minor, administrative, or non-material changes, the updated Terms will be effective immediately upon posting on the Website. It is your responsibility to check the Website periodically for such updates.
For any material changes that significantly affect your rights or obligations (such as changes to dispute resolution, liability, or payment terms), we will notify you reasonably in advance (e.g., at least 30 days prior to the effective date) by sending an email to the address associated with your account or by providing a prominent notice on the Website.
For material changes, we may require you to provide your explicit consent (e.g., by clicking "I Agree" or checking a box) to the revised Terms before you can make new purchases or continue using certain features of your account. If you do not agree to the modified Terms, your only remedy is to immediately stop using the Website and cancel your account. Your explicit consent (where requested) or your continued use of the Website after the effective date of the changes will constitute your acceptance of the updated Terms.
5. Orders and Price
Nothing on the Website constitutes a binding offer to sell you any products described on the Website or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. Products on this website are subject to availability, for purchase by final customers. To preserve product quality and integrity, we reserves the right to limit the quantity of items purchased destined to a single customer or delivery address. The prices displayed on the Website are quoted in Japanese yen and must be paid in Japanese yen. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase or you have already paid for the products and your order is canceled, we will issue a full refund to your credit card account or will otherwise refund any money you have paid for such cancelled products.
All prices, discounts, and promotions posted on this Website are subject to change without notice. The price charged will be clearly stated in your order confirmation email. Price increases will only apply to orders placed after the time of the increase. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your total price and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
6. Sales, Shipping
We will arrange for shipment of the products to you using a shipper of our choice. You will pay all taxes, shipping and handling charges unless otherwise specified in the order confirmation. Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
You are responsible for complying with all of the applicable laws and regulations in your country, including the laws and regulations regarding the import of products into your country. You will be the importer of record of products shipped to you from outside of the country to which such products are shipped. By placing an order, you acknowledge that for any products shipped to you from outside of your country, you are importing the products in your order for non-commercial (personal) use. You agree that we may appoint a subcontractor (e.g. carrier/customs broker) on your behalf as your unpaid agent for customs purposes by executing a power of attorney applicable to a single non-commercial shipment.
For products imported into the United States, your order serves as your electronic signature indicating your agreement to the following statement: “The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.”
You are responsible for any and all taxes, duties, and fees that may be due in relation to your order Your authorization permits the carrier/customs broker to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit any taxes, customs duties and fees levied by the destination country.
For a multiple product orders, we will attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available.
Your order will ship as it becomes available, and our order processing company will make reasonable efforts to ship your order as quickly as possible. There may be times when a product you have ordered is out-of-stock, which will delay fulfilling your order. You will be informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We will endeavor to charge you for all applicable sales taxes; however, it is your responsibility as the customer to report any purchases of tangible personal property that has not been taxed by us and pay the sales or use tax on those purchases unless exempt under applicable law.
At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO, U.S. Territories, and certain other countries and territories. Orders made to any of these addresses will be canceled. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled.
7. Cancellations, Returns, and Refusal of Delivery
Cancellations:
As a general rule, we do not accept any cancellations after an order has been placed.
Returns and Exchanges:
Except for initial defects, we do not accept any returns or exchanges. In the event of an initial defect, we will accept a return of the product for a refund of your purchase price, provided that the product is returned in its original, unworn, and unused condition with valid proof of purchase, and you contact us within fourteen (14) days of delivery. Your refund will be credited back to the same payment method used to make the original purchase on the Website.
To initiate a return for an initial defect, please contact us by sending an email to info@patambag.com.
Refusal of Delivery:
You are solely responsible for ensuring the successful delivery of your ordered products, including completing all necessary customs clearance procedures in your country. We or the delivery carrier (such as DHL) will attempt to contact you if any action is required on your part to complete the delivery. If you fail to take the required action by the deadline specified in our email notice in any of the following circumstances, it shall be deemed a "Refusal of Delivery" by you:
(1) You fail to complete customs clearance procedures by the deadline specified by us; or
(2) The carrier attempts delivery to your designated address, but the product cannot be delivered due to your absence, refusal to accept, or any other reason attributable to you, and you fail to receive the product by the deadline specified by us.
In the event of a Refusal of Delivery, we reserve the right, at our sole discretion, to instruct the carrier to either return the product to Japan or destroy/dispose of it in the destination country. You agree that you shall be liable for all expenses arising from such Refusal of Delivery, including but not limited to round-trip international shipping charges, customs duties, administrative fees, and disposal costs. We may deduct these expenses from any refund due to you, and if the total expenses exceed the product purchase price, no refund will be issued. In such case, the maximum amount that we may charge you shall not exceed the total amount paid by you to us in connection with the purchase of the product.
Any applicable refund will be credited back to your original payment method.
8. External Websites and Resources
You may have come to our Website through a link from third-party Website, and our Website may link to third-Party Websites. We are not responsible for the availability of any websites owned or controlled by third-parties. We do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of any third party websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such third-party external sites or resources.
9. User Content
The Website may contain various interactive portions that allow users to post content on our Website (“User Content”). We have no obligation to actively monitor the User Content our users post on our Website, but we reserve the right to do so. We are not responsible for, nor do we vouch for the accuracy of, the content of any User Content. All User Content expresses the views and opinions of the user and does not necessarily reflect our views or opinions. We reserve the right, in our sole discretion, to edit, delete, or refuse to post User Content, for any reason whatsoever.
By using this Website, you agree that:
• You will not upload, post, email or otherwise transmit any material or other content that: (i) is defamatory, libelous, disruptive, threatening, invasive of a person's privacy, harmful, abusive, harassing, obscene, hateful, or racially, ethnically or otherwise objectionable; or that otherwise violates any law; (ii) contains software viruses or any other computer codes, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (iii) infringes any person or entity's intellectual property rights (including but not limited to, patent, trademark, trade secret, copyright or other intellectual property right).
• You will not impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity.
• You will not repeatedly post the same or similar message ("flooding") or post excessively large or inappropriate images or content.
• You will not distribute or publish unsolicited promotions, advertising or solicitations for funds, goods or services, including but not limited to, junk mail, spam and chain letters.
User Content becomes public information. You should be very careful about posting personally identifiable information such as your name, address, telephone number or email address. If you post personal information online, you may receive unsolicited messages from other users in return.
If you submit any User Content, you grant to us, and any of our successors, licensees, assigns, and affiliates, a royalty-free, perpetual, irrevocable, non-exclusive and fully sub-licensable right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display the User Content, and in any other media, now known or hereafter devised.
If you choose to communicate or meet with other users of the Website, you are doing so at your own risk. We do not, and have no obligation to, verify the identity of or otherwise screen our users for any reason. You acknowledge that there are risks, including the risk of physical harm, when dealing with strangers or people acting under false pretenses. You assume all risks associated with dealing with other users with whom you may come in contact through the Website.
This Website is meant for users 18 years old and over (or those 13 and over with verifiable parental consent). We will not knowingly allow any user less than 13 years of age, or any user under 18 without parental consent, to submit any User Content to our Website.
You represent and warrant that:
• You have the full right, authority, and permission to post and distribute all user content you submit
• You are the sole creator of all user content, or if you are not the sole creator, you have obtained written consent from any third parties who have created or helped create such user content to allow you to submit such user content to the Website
• All persons featured in any user content have provided you with their consent to allow you to submit such user content to the Website
If you believe that any User Content is inaccurate or objectionable, you should contact us by sending an email to info@patambag.com. Please provide us with detailed information about the nature and location of the alleged objectionable material so that we may easily locate and investigate the same.
10．Disclaimers
We make no warranties, whether express or implied in relation to the accuracy of any information on the Website. The Website is provided on an "as is" and "as available" basis without any representation. We make no warranties of any kind, whether express or implied, in relation to the Website, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or are fully functional, accurate, or reliable.
As set forth in the Website privacy policy, while we implement commercially reasonable measures to protect your information, we cannot guarantee 100% security. To the fullest extent permitted by applicable law, we shall not be responsible for any unauthorized access, data breaches, or loss of privacy arising from causes beyond our reasonable control.
11．Limitations of Liability
We will not be liable for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or any loss of goodwill or reputation, or any loss or corruption of data, or any special or indirect or consequential losses arising out of your use of the Website; in any case whether or not such losses were within the contemplation of us at the date on which the event giving rise to the loss occurred.
Some jurisdictions do not allow the limitations or exclusion of liability for incidental or consequential damages, so the above may not apply to you.
12．Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless us, our affiliates, and our respective directors, officers, employees, and agents from and against any and all third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) any User Content you post or submit to the Website; (b) your fraud, intentional misconduct, or gross negligence; or (c) your willful and material breach of these Terms of Use.
13. Binding Arbitration Agreement for Resolution of Disputes
Informal Negotiations: To expedite resolution and reduce the cost of any dispute, controversy or claim, past, present, or future, between you and us, including without limitation any dispute or claim related to or arising out of this Agreement ("Dispute"), you and we will first attempt to negotiate any Dispute informally (the "Informal Negotiations") before initiating any arbitration or court proceeding. Such Informal Negotiations will commence upon written notice. Your address for any notices under this Section is your physical address or email address that you have provided to us. Our address for such notices is: 1-2-25, Kitashinmachi, Toyama-shi, Toyama, 930-0023, Japan or you may email us at info@patambag.com.
Arbitration: All disputes, controversies or differences arising out of or in connection with this Agreement or any Individual Agreement shall be finally settled by arbitration in accordance with the Commercial Arbitration Rules of The Japan Commercial Arbitration Association ("JCAA Rules"). The place of the arbitration shall be Tokyo, Japan. The number of the arbitrators shall be 1. The language of the arbitration shall be English. However, the preceding sentences shall not apply to the "Class Action Waiver" described below.
Excluded Disputes: You and we agree that the following Disputes are excluded from this Arbitration Agreement: (1) any Dispute seeking to enforce or protect, or concerning the validity of intellectual property rights; (2) individual claims brought in small claims court; (3) any claim that an applicable federal statute expressly states cannot be arbitrated; and (4) any claim for injunctive relief.
This Arbitration Agreement will survive the termination of your relationship with us.
Class Action Waiver: To the fullest extent permitted by applicable law, you and we agree to bring any Dispute, whether in arbitration or court as permitted by these terms, on an individual basis only, and not as a class action or collective action. There will be no right or authority for any Dispute to be brought, heard or arbitrated as a class or collective action ("Class Action Waiver"). Regardless of anything else in this Arbitration Agreement and/or the applicable JCAA Rules, the interpretation, applicability, enforceability or formation of the Class Action Waiver may only be determined by a court of competent jurisdiction and not an arbitrator.
Rules/Standards Governing Arbitration Proceeding: A party who wishes to arbitrate a Dispute covered by this Arbitration Agreement must initiate an arbitration proceeding no later than the expiration of the statute of limitations that applicable law prescribes for the claim asserted. The arbitrator shall apply the statute of limitations that would have applied if the Dispute had been brought in court. The arbitrator may award any remedy to which a party is entitled under applicable law, but remedies shall be limited to those that would be available to a party in their individual capacity, and no remedies that otherwise would be available to an individual under applicable law will be forfeited. The arbitrator is without authority to apply any different substantive law. The parties have the right to conduct adequate civil discovery and present witnesses and evidence as needed to present their cases and defenses, and any dispute in this regard shall be decided by the arbitrator. A court of competent jurisdiction shall have the authority to enter judgment upon the arbitrator's decision/award.
Location: While the seat of the arbitration is Tokyo, Japan, to accommodate you, you may choose to have the arbitration hearings conducted by video conference technology such as Zoom, or based on written submissions, or in person at another mutually agreed location. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
Authority of Arbitrator: The arbitrator shall have exclusive authority to: (a) determine the scope and enforceability of this Arbitration Agreement and (b) resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to, any assertion that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and us. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the JCAA Rules, and this Arbitration Agreement. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and us.
Waiver of Jury Trial: Both you and we hereby waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury, except as provided herein. We are instead mutually electing that all disputes, claims, or requests for relief shall be resolved by arbitration under this Arbitration Agreement, except as specified herein. An arbitrator can award on an individual basis the same damages and relief as a court and must follow this Agreement as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
Thirty-Day Right to Opt Out: You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to the following e-mail address: info@patambag.com within 30 days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, the e-mail address you used to set up your online account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.
Severability: You and we agree that if any portion of this Section entitled "Mutual Arbitration Agreement" (or Arbitration Agreement) is found illegal or unenforceable, that portion will be severed, and the remainder of this Section will be given full force and effect.
14. Governing Law
These Terms of Use and any disputes between us shall be governed by the laws of Japan.
15. Investigations of Violations of These Terms
We may investigate any reported violation of these Terms of Use and take any action that we deem appropriate. Such action may include, but is not limited to, issuing warnings, removing posted content and/or reporting any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other third parties.
16. Notice for California Users
Under California Civil Code Section 1789.3, residents of California who use this Website are entitled to know that they may file grievances and complaints with: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
In addition, we are located at 1-2-25, Kitashinmachi, Toyama-shi, Toyama, 930-0023, Japan and may be reached by email at info@patambag.com or telephone at +81-76-441-4447. Please contact us to resolve any issues with our Website that you may have.
17. Miscellaneous
If any part of these Terms of Use shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of the Terms of Use.
These Terms of Use and our Privacy Policy, and any other terms or agreements that may be posted on the Website (as may be amended from time to time) (“Website Agreements”) contain the entire agreement between you and us relating to the Website and your use of the Website and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information shall alter the interpretation of these Website Agreements. You confirm that, in agreeing to accept these Website Agreements, you have not relied on any representation except insofar as the same has expressly been made a representation in these Website Agreements, and you agree that you shall have no remedy in respect of any representation which has not become a term of these Website Agreements.
You may not transfer, assign, charge or otherwise dispose of your rights or obligations under any Website Agreements without our specific prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of our rights and obligations under any Website Agreements at any time.
You may send us notices or communicate with us by email at info@patambag.com. If you send us an email that asks for a response, and you do not receive a response within ten (10) business days, please send us another email as we may not have received your previous email. When you send e-mail to us, you are communicating with us electronically, and you agree that we may communicate with you electronically. You acknowledge that that communications by email are not considered confidential communications.