FAQs
Shipping & Delivery
How long does shipping take?
Our orders typically arrive within 3–7 business days, depending on your location and chosen shipping method. Please note that holidays, weather conditions and peak shopping seasons can affect delivery times.
Can I change my shipping address?
Yes! You can update your shipping address before your order is shipped by contacting our customer support team as soon as possible. Once the order is fulfilled, we’re unable to make changes.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. Simply click the link to view real-time updates on your delivery status.
Do you offer international shipping?
We do not accept returns or refunds. If there is a defect upon arrival, please contact us through the contact form.
Purchase Protection
How can I request a refund?
We do not accept returns or refunds. If there is a defect upon arrival, please contact us through the contact form.
Is my order fully protected?
Yes, your order is fully protected. We guarantee safe delivery or your money back — including support for lost, damaged, or incorrect items.
Who are your authorized retailers?
Our official products are available exclusively on our website and through select authorized retail partners. We currently have two stores in Japan (Tokyo and Kyoto).
Shop Safely Online
Is payment on site secure?
Yes, all payments on our site are 100% secure. We use encrypted checkout and PCI-compliant payment gateways to protect your information at every step.
How to avoid online scams?
To avoid online scams, always shop from official websites, check for HTTPS in the URL, avoid deals that seem too good to be true, and never share personal or payment info through email or unverified links.
Is my personal data safe?
Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.
How secure is checkout process?
Our checkout process is highly secure. All transactions are encrypted using SSL technology, and we use trusted, PCI-compliant payment gateways to ensure your information stays protected.
Products
Are any colors sold out?
As our stock changes daily, we are unable to provide a definite answer.
Please visit our store to check availability.
What is the weight and size of the product?
The weight is as follows:
Main body: 224.5 g / Strap: 34.5 g / Backpack strap: 57.5 g
The dimensions are:
W 140 mm × H 200 mm × D 115 mm
Can adults use the Backpack Straps?
The Backpack Straps are designed for children ages 1–4.
They are not suitable for adult use.